Question 1

What are the shipping options?

Accepted Answer

At this time Ella Taker Art offers shipping through Canada Post or UPS. This usually takes 7-10 business days after payment and packagaing has been processed. International orders outside of North America can take up to 30 days. Shipping will only take place on weekdays and not on the weekends. If you would like to purchase a faster shipping option  , please contact us at ellatakerart@gmail.com and we can try to work with you to make this happen.

Question 2

What do I do if I received a defective order?

Accepted Answer

We at Ella Taker Art take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a refund will be processed straight away.

Question 3

How do I contact your company if my question isn’t answered here?

Accepted Answer

The easiest and most effecient way to contact is is through email (ellatakerart@gmail.com), where we aim to reply back within 48 hours.

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FAQ